Goldbets Privacy Policy

1 Introduction & Purpose of This Policy

Goldbets (goldbets.id) is firmly committed to protecting the privacy of all its users. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it secure.

Our Privacy Policy is aligned with international data protection laws and the principles of GDPR. By using goldbets through goldbets.id, our mobile app, or any other channel, you agree to this Privacy Policy.

This document has been written in plain English so that every user in Bangladesh can clearly understand their data rights and our responsibilities. If you have any questions, our support team is always here to help.

2 What information we collect

Goldbets collects only the information that is necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

• Data is always collected on the basis of your consent.
• It is your responsibility to keep the information provided at registration accurate and up to date.
• Information may be collected directly from you or via device/browser logs.

3 How Your Data Is Used

Goldbets uses collected information only for specific, legitimate purposes. Data is never used in any way that would violate your privacy.

• Account management: Your information is used for registration, login, and profile updates.
• Transaction Processing: Financial information is required to process deposits and withdrawals securely.
• Security Assurance: Technical data is analyzed to prevent fraud, money laundering, and unauthorized access.
• Personalized Services: Relevant offers and recommendations are made based on your preferences and gaming history.
• Customer Support: Your information is used to understand your issue and provide a fast resolution.
• Legal obligations: Necessary data is retained and provided to meet regulatory requirements.
• Service Improvement: Gaming data is analyzed to improve your experience.

4 Who Your Data Is Shared With

Goldbets shares your information with third parties only in limited, specific circumstances. Any such sharing is fully consistent with our Privacy Policy.

• Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, or your bank.
• Security Partners: Limited data may be shared with approved technology partners for fraud detection and cybersecurity purposes.
• Legal authorities: Information may be disclosed as required by court order or government directive.
• Game Providers: Minimal data may be shared with specific game providers for Live Casino or slots games.

5 Cookies & Tracking Technologies

Goldbets uses cookies and similar technologies to deliver a smooth, personalized experience on our website. Cookies are small text files stored in your browser.

• Essential Cookies: These are essential for maintaining login sessions and ensuring security — they cannot be disabled.
• Functional Cookies: Your language preference, game settings, and interface customizations are remembered.
• Analytics Cookies: Collects anonymous statistics to understand which pages are used most and by how many users.
• Cookie Controls: You can delete or disable cookies at any time through your browser settings. Please note that doing so may limit some functionality.

6 How Long Your Data Is Retained

Goldbets retains your data only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.

• Active Account: All information is retained for as long as the account remains active.
• Closed Accounts: Financial transaction data is retained for a maximum of 5 years in accordance with international regulations.
• KYC documents: Identity verification documents may be retained for up to 3 years.
• Log Data: Technical logs are typically deleted after 90 days.

7 Child Protection

Goldbets strictly prohibits anyone under the age of 18 from accessing the platform. We do not knowingly collect any information from minors.

• Age is verified at the time of registration, and any false information will result in immediate account suspension.
• If we become aware that personal data has been collected from a minor, it will be deleted immediately.
• If parents have any concerns, please contact our support team immediately.

8 Your rights

Under international privacy law, you have specific rights over your own data. goldbets fully respects all of these rights.

• Right of access: You can request to know what information we hold about you.
• Right to Rectification: You may submit a request to correct any inaccurate or outdated information.
• Right to Erasure: You can request the deletion of your data under certain conditions.
• Right to Restrict Processing: You can limit how your data is used under certain conditions.
• Right to Data Portability: You can request a copy of your data in a readable format.
• Right to object: You can object to the use of your data for specific purposes.

To exercise any of these rights, contact our support team. We are required to respond within 30 business days.

9 Data Protection Measures

Goldbets uses industry-leading technology to protect your data. Our security infrastructure is regularly audited by independent third-party experts.

• SSL/TLS encryption: 256-bit encryption is used across the website and app, equivalent to banking-grade security.
• Two-Factor Authentication (2FA): An additional layer of security is applied to account logins.
• Data Backup: Your data is regularly backed up on secure servers.
• Access control: Only authorized personnel may access your data, and only to the extent necessary.
• Penetration Testing: Regular cybersecurity testing is conducted to ensure platform safety.

10 Policy Changes & Contact

Goldbets reserves the right to update this Privacy Policy as needed. Any changes will be communicated in advance to your registered mobile number or email, and a notice will be posted on the website.

Continued use of the platform after any changes will be considered acceptance of the updated policy. For any questions or concerns about the Privacy Policy, please contact our support team.